Facebook Support We Could Not Process Your Request. Please Try Again. Target
Marketers and small businesses beloved running Facebook ads because they yield fantastic results at a low cost.
Plus, Facebook ads are also actually easy to run…right???
Did anyone out at that place (especially designers) just sigh?
As the Managing director of Marketing for a modest business, I am also the entire Department of Marketing, so I personally create our Facebook ads from strategy to design to implementation. As a Artistic at heart, I relish the graphic design part of my job and yet, I dread the days I accept to spend designing anything for Facebook ads.
Yes, advertising with Facebook is oft very simple, only with the always-irresolute and often opaque creative requirements, things tin get tricky and frustrating on the advertizing cosmos side. None of the following Facebook advertising bug I've encountered are insurmountable by any means (and I'll show y'all how to work effectually them). But homo does it get frustrating (and kinda funny) sometimes.
Facebook Advert Fail #one: The Pixel That Got Away
Have you always tried to apply an image for an ad that wasn't exactly Facebook'south "recommended" size? I have (on accident)! As y'all might imagine, information technology didn't go also well.
My single image advertizement was rejected in one case because it was one pixel off from the recommended size. The toughest role of this wasn't and then much that information technology was rejected just that at that place was no error message or reason given for the rejection. Power Editor was just stuck and no affair how many times I tried uploading the image, the preview just stayed blank.
To troubleshoot, I restarted Power Editor, re-created the entrada again from scratch, and tried a different browser – only nothing made a difference.
Finally, I checked my creative and saw that information technology was 1200 x 627 pixels instead of the "recommended" 1200 10 628. When I adjusted the image, it loaded into my campaign perfectly Similar Nothing HAPPENED.
I don't get mad nearly strict requirements on creative; graphic designers are very used to that and creativity thrives under constraint; merely, I practice wish Power Editor would have given me a caput's up virtually what was wrong.
How To Fix It: If something goes wrong during your ad creation and you can't figure out why, double cheque your creative to make sure information technology matches Facebook's recommended ad specs exactly.
Facebook Advertizing Fail #2: What Are Words?
Here's something you lot may non know: illustrations of falling snow are actually words!
Look, what? Let me explicate. A few months agone I was creating a carousel ad to feature some of the best deals for our Christmas sale and I kept getting the "your advertizement may not run" error message considering there was "besides much text" in information technology. I started to strip text, test, strip more text, so test over and over again until in that location was literally no text in the advertising:
Equally y'all can see, there is zero text in this image but the Facebook ad still failed. Okay, maybe a trivial if you lot zoom in on the Jensen DUB logo, but it certainly does not deserve a warning at all, let alone an "Image Text: Loftier" alert.
So I did what anyone would practice in this situation: LOL'ed, took a screenshot, then later wrote about it on the WordStream blog. 😉 I also sent the screenshot to Facebook and nicely asked for an explanation and some management on how to fix it. A couple days subsequently I received a phone call from the Facebook ads squad, and they were as baffled as I had been at first.
Only by then I had figured out by trial and fault that when I removed the snow graphic, my image (fifty-fifty with some existent text in it) passed with no issues! In other words: the program was reading the snow as text.
How To Fix It: Contact Facebook ads support via Power Editor. They're very helpful and nice! Also, after that incident the Facebook text overlay tool has earned a coveted spot on my Chrome bookmark bar alongside heavy hitters similar my Shopify login and Google Analytics. If you lot aren't using that tool yet and you put text in your ads, I highly recommend you check it out.
Facebook Ad Fail #3: Exceptions AKA Text On Product Images
We sell auto stereos (among many other aftermarket automobile accessories) and some of our best performing ads feature product images. If y'all recollect I can merely driblet in a nice beauty shot .png of the latest Apple CarPlay receiver into Photoshop and be on my merry mode – think once again.
There is a LOT of text on a production prototype similar that and even though they say this should authorize for an exception, that has non (until recently) been my feel for our products. My workaround was to use a Gaussian blur on ALL of the text including the logo (ugh) on products like these:
Merely taking the text off of a multimedia receiver is a bad option because the content on the product's screen is intrinsically tied to the appeal and value of the production! That is of class why Facebook made product images an exception, and even though those exceptions are supposed to be automatically practical, they were not in my instance.
When I spoke to a very dainty gentleman at Facebook nigh the snowflake/text debacle I mentioned this issue to him as well. He basically told me that next time I encounter that problem, to let him know and he'd run into what he could do. He never said he would (or could for that matter) do anything to help me business relationship-broad or to prevent information technology from happening again.
Since that conversation still, I haven't had whatever problems with an advert getting rejected for having too much text when it features a text-laden car stereo receiver. Did they alter something on my account or to the ads software in general? Possibly. Am I simply getting lucky? Perchance. Is it my place (a mere mortal!) to question the vast mysteries of the Zuck? Probably non.
How To Fix It: If you know you take an advertizing coming up that will have text in information technology only should authorize for an exception, start your advertizement cosmos early in case y'all need to contact Facebook ads support to get it resolved.
Facebook Advertizing Neglect #iv: Editing Boosted Posts on Instagram
One mean solar day I noticed that a boosted post was getting a lot of date on Instagram and I thought I'd change the link to a new optimized landing page I had just finished working on.
Should I have just had the all-time link on at that place to begin with? Yes, of course I should have but that isn't always how things go when you lot are a one-woman marketing section (or fifty-fifty if y'all're non). Plus, remember that this is a post about fails.
And so here's what I learned from this particular Facebook fail. Y'all are allowed to edit your boosted post and modify the link on your ad merely there'due south a catch. The Instagram ad preview in Ability Editor updates with your new link BUT it does not in fact change the link on your live Instagram ad. Boo. If yous somehow forget the link entirely, you cannot get back and add together one. Boo! However, if you desire to change or add a link on a boosted post on Facebook information technology will really alter the link. Yay!
How To Prepare It: The beauty of the boosted post is that information technology'due south then easy and cheap that one might be tempted to be compulsive about clicking that "boost now" button. Instead, boring down and brand sure your ad content is 100% workable on both Facebook & Instagram (if yous have Instagram and it's linked). Pretend that your additional advert is a printed ad you won't be able to change once it runs (b/c on Instagram it basically is).
I All the same Honey Facebook Ads
I wrote a post last year about stretching a small business marketing upkeep and I even so believe paying to play on Facebook is a must for everyone. Facebook ads are such a price-efficient way to promote your business that information technology'southward worth all of the fails in the finish.
Source: https://www.wordstream.com/blog/ws/2017/03/02/facebook-ad-fails
0 Response to "Facebook Support We Could Not Process Your Request. Please Try Again. Target"
Post a Comment